Terms and Conditions


The contract is for a short-term holiday rental of the property specified on the booking form made between the client and the owners of Waterside Escapes, binding from such time that booking is made and inclusive of all the following conditions.

By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.

Bookings are accepted on the understanding that the property is taken for holiday purposes only and that the number of people in the property is limited to that entered on the booking form.

The client and any friends or family of the client visiting the property while the client is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property. If inviting friends to visit the client must first seek the permission of the owners.


Payment in full is required at the time of booking.


It is advised to insuring your booking to cover against cancellation.

Buyagift Vouchers

Vouchers are redeemed at the discretion of Waterside Escapes.  Once vouchers are redeemed the dates are not subject to change.  All vouchers are non-transferrable.


Any cancellation made by the client for whatever reason shall be in writing and addressed to the address on the website. On receipt of the notice of cancellation Waterside Escapes will seek to re-let the property for the period of booking. If a re-letting is achieved, Waterside Escapes will refund money already paid by the client less a charge for any part of the period which was not able to be re-let and less an administrative charge of £30.

Period of Hire

Rentals for the property commence at 4.00 pm on the day of arrival and terminate at 10.30 am on the day of departure. An approximate time of arrival is appreciated to ensure the client can be met personally at the property.

Right of Entry

Whilst respecting the reasonable privacy of the client, the owners of Waterside Escapes reserve the right to access the property at all times, if necessary, for repairs and emergencies.

Care of the Property

The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

Breakages or Damage

The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.

The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.

Rules and Procedures

Clients are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in the property.


Smoking is not permitted anywhere inside the holiday accommodation including the balcony area.


No pets are permitted in the property.


The owners of Waterside Escapes are not liable for any loss or damage to any client's property or any property belonging to a member of the client's party howsoever caused.

The client or members of his/her party cannot hold the owners of Waterside Escapes liable for any personal injury/death howsoever sustained where the owners have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party; and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.